Use the official domain
Bookmark the operator’s actual site. Be cautious with unsolicited messages, lookalike URLs, and urgent requests to claim a reward. A logo alone does not establish that a message is genuine.
Protect your login
Use a unique password and multi-factor authentication if the operator offers it. Do not share your password or one-time login codes, including with someone claiming to be support. Use account recovery only through official pages.
Limit what you share
Do not post identity documents, full payment details, or account screenshots containing private information in public communities. Our contact form is for directory questions and should never receive account credentials or verification documents.
Escalate through the right channel
If you suspect an account problem, contact the operator directly using the support details on its website. This network can correct a listing but cannot log in to an account, recover a balance, or act as the operator’s support team.